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Definitions
In these Terms, “Customer” means the person who places and/or pays for the order. “Recipient” means the person who receives the delivery. The Customer and the Recipient may be the same person.
1) Order confirmation

  • Once payment is completed, orders are generally non-cancellable.
  • After a successful purchase, the Customer will receive an order confirmation email. If it is not received, please check the junk/spam folder or contact us.

2) Product availability, out-of-stock items & refunds

  • We do our best to maintain sufficient stock. If an item becomes unavailable after an order is placed, we will contact the Customer via phone or WhatsApp regarding the arrangement.
  • If we are unable to restock and dispatch the item(s) within 10 business days, the Customer may choose to have the relevant amount refunded to the original payment credit card (where applicable).

3) Check on delivery & shipping damage

  • The Recipient should inspect the outer packaging and the product(s) upon receipt.
  • If there is obvious impact, damage, or suspected shipping-related damage, please raise it immediately with SF Express and follow SF Express’ claims/compensation procedures.
  • As courier services have their own established compensation mechanisms, we are unable to accept liability for losses caused during delivery by the courier. Where needed, we can provide reasonable assistance with supporting documents (e.g. order details) to help the Customer/Recipient follow up with the courier.

4) Product images

  • Product images on this website are for reference only. Minor differences may occur due to different production batches.

5) Returns & exchanges (conditions)

  • If the delivered item(s) do not match the order, or if the item(s) are damaged not due to shipping, the Customer must contact us within 7 days of receipt to arrange a return/exchange. Requests after this period will not be accepted.
  • All return/exchange items must be sent back together with original packaging and the receipt or order confirmation email.
  • We do not accept returns/exchanges for items that have been used, washed, altered, damaged, or changed in any way.
  • The Customer is responsible for any two-way shipping costs for returns/exchanges (if applicable), except where the return/exchange is required due to our error (e.g. wrong item shipped or a product issue not caused by delivery).

6) Promo code terms

  • By using a promo code, the Customer agrees to the relevant terms and conditions. All valid promo codes must be entered at checkout. Requests made after checkout, or after a promo code has expired, will not be accepted.
  • Only promo codes issued through our official channels are valid.
  • Unless expressly permitted by us in advance, promo codes must not be copied, resold, distributed, published, or transferred in any form.
  • Promo codes cannot be exchanged for cash, gift cards, or any cash equivalent.
  • If items purchased using a promo code are later returned:
  • the discount already applied will not be refunded; and
  • if the promo code is single-use, it will not be reissued, replaced, or reactivated.
  • Promo codes cannot be used in a way that makes the discount value exceed the amount payable for the transaction (and remain subject to other spending/usage conditions).
  • Promo codes that become invalid for any reason (including misuse or expiry) will not be reissued.
  • Unless stated otherwise, promo codes cannot be used in conjunction with other promotions or other promo codes (where applicable).

7) Force majeure

  • LEAP will not be liable for any failure or delay in performing its obligations under this website to the extent such failure or delay is caused by events beyond LEAP’s reasonable control, including but not limited to fire, casualty, accidents, acts of God or natural disasters, any laws/orders/declarations/regulations/requirements issued by the Government of the Hong Kong Special Administrative Region or any of its authorities, strikes, labour disputes, shortages of labour or technical personnel, shortages or insufficient supply of products or raw materials, transportation delays, or any other causes beyond LEAP’s reasonable control (whether or not similar to the foregoing).

8) Changes to these Terms

  • LEAP reserves the right, at its sole discretion, to amend these Terms & Conditions from time to time without prior notice. The Customer should review the latest version before placing an order. By submitting an order, the Customer is deemed to have accepted and agreed to be bound by the version in effect at that time.

9) Chinese and English versions

  • If there is any discrepancy between the Chinese and English versions, the English version shall prevail.

10) Governing law & jurisdiction

  • These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. The Customer and LEAP agree to submit to the jurisdiction of the Hong Kong courts.

11) Personal data & communications

  • LEAP will use the personal data collected to stay in touch with the Customer and to share updates on our activities and work from time to time. If the Customer prefers not to receive such communications, please email leap@leap.org.hk to unsubscribe.

12) Contact us

  • For enquiries, please contact:
  • Email: leap@leap.org.hk
  • Tel: 2530 0018