{"id":10734,"date":"2026-06-02T17:04:15","date_gmt":"2026-06-02T09:04:15","guid":{"rendered":"https:\/\/www.leap.org.hk\/delivery-policy\/"},"modified":"2026-06-02T17:10:14","modified_gmt":"2026-06-02T09:10:14","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/www.leap.org.hk\/en\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10734\" class=\"elementor elementor-10734 elementor-10721\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72b6fd3 elementor-section-content-middle elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"72b6fd3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b0c562\" data-id=\"8b0c562\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0515be0 elementor-widget elementor-widget-heading\" data-id=\"0515be0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3e946 elementor-icon-list--layout-inline elementor-align-left elementor-mobile-align-left elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3f3e946\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.leap.org.hk\/en\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.leap.org.hk\/en\/delivery-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Delivery Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-dcbabbd e-flex e-con-boxed e-con e-parent\" data-id=\"dcbabbd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477dbbf content_delivery elementor-widget elementor-widget-text-editor\" data-id=\"477dbbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Definitions<\/strong><br \/>In this Policy, \u201cCustomer\u201d means the person who places and\/or pays for the order. \u201cRecipient\u201d means the person who receives the delivery. The Customer and the Recipient may be the same person.<\/p><p><strong>1) Shipping fees &amp; free delivery<\/strong><\/p><ul role=\"list\"><li>Free local delivery is available for a single order with a net merchandise total of HKD 350 or above (calculated after any promo code discount).<\/li><li>For orders below HKD 350, shipping will be arranged by a third-party courier and charged to the Recipient on delivery (collect \/ pay-on-delivery). In most cases, this shipping fee will not be included in or shown on the order total on our website.<\/li><li>Each order can be shipped to one delivery location only. If the Customer needs delivery to multiple addresses, please place separate orders.<\/li><\/ul><div>\u00a0<\/div><p><strong>2) Delivery method &amp; service area<\/strong><\/p><ul role=\"list\"><li>Orders are shipped via our third-party logistics partner, SF Express (\u9806\u8c50\u901f\u904b), to either:<\/li><li>an SF pick-up point (e.g. SF Station \/ SF Service Centre), or<\/li><li>the delivery address provided at checkout.<\/li><li>Delivery is available within Hong Kong only. For overseas delivery enquiries, please contact us first.<\/li><li>For shipping charges (if applicable), delivery lead times, tracking, and pick-up point information, please refer to SF Express\u2019 latest updates via the SF Express website or the SFHK App.<\/li><li>SF pick-up point locations \/ opening hours (link): <a href=\"https:\/\/hk.sf-express.com\/hk\/en\/more\/sf-locker\" target=\"_blank\" rel=\"noopener\">https:\/\/hk.sf-express.com\/hk\/en\/more\/sf-locker<\/a><\/li><\/ul><div>\u00a0<\/div><p><strong>3) Dispatch time<\/strong><\/p><ul role=\"list\"><li>Under normal circumstances, we will process and dispatch the order within 5\u20137 business days after order and payment confirmation (excluding Saturdays, Sundays, and public holidays).<\/li><li>Actual delivery time is subject to SF Express\u2019 delivery arrangements.<\/li><\/ul><div>\u00a0<\/div><p><strong>4) Pick-up &amp; overdue charges<\/strong><\/p><ul role=\"list\"><li>Effective from 6 August 2024, SF Express has discontinued SMS notifications for parcel collection. These notifications have been replaced by the pickup notification feature in the SFHK App. Customers are advised to download the SF Express App and enable push notifications on their mobile devices to avoid missing any delivery reminders.<\/li><li>Once the parcel arrives at the selected pick-up point, SF Express will send a pick-up notification via the SFHK App. Please collect the parcel within the specified time window.<\/li><li>Any overdue storage charges incurred due to late collection (if any) will be charged by SF Express directly to the Recipient.<\/li><\/ul><div>\u00a0<\/div><p><strong>5) Recipient details<\/strong><\/p><ul role=\"list\"><li>The Customer is responsible for ensuring the delivery address and contact number provided at checkout are complete and accurate.<\/li><li>If a parcel is returned or re-delivery is required due to an incomplete address, incorrect details, or failed delivery (e.g. no one available to receive the parcel), any additional costs (if any) will be borne by the Customer.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home DefinitionsIn this Policy, \u201cCustomer\u201d means the person who places and\/or pays for the order. \u201cRecipient\u201d means the person who receives the delivery. The Customer and the Recipient may be the same person. 1) Shipping fees &amp; free delivery Free local delivery is available for a single order with a net merchandise total of HKD [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10734","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery Policy - LEAP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.leap.org.hk\/en\/delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery Policy - LEAP\" \/>\n<meta property=\"og:description\" content=\"Home DefinitionsIn this Policy, \u201cCustomer\u201d means the person who places and\/or pays for the order. \u201cRecipient\u201d means the person who receives the delivery. 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